The information we collect may include your personal information, such as your name, contact information, IP addresses, product and service selections. We collect personal information from you at different points, including but not limited to the following:
Our Company may use information that we collect about you to:
We may share your personal information with third parties only in the ways that are described in this Privacy Statement:
Please note that these third parties may be in other countries where the laws on processing personal information may be less stringent than in your country.
Our systems have security measures in place to help protect information under our control from the risk of accidental or unlawful destruction or accidental loss, alteration or unauthorised disclosure or access.
We may create links to other web sites. We will make a reasonable effort to link only to sites that meet similar standards for maintaining each individual’s right to privacy. However, many other sites that are not associated with or authorised by our Company may have links leading to our site. Our Company cannot control these links and we are not responsible for any content appearing on these sites. Since our website does not control the privacy policies of third parties, you are subject to the privacy practices of that third party. We encourage you to ask questions before you disclose any personal information to others.
We will retain any personal information only for as long as is necessary to fulfil the business purpose it was collected. We will also retain and use your personal information for as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Information collected from you may, on occasion be stored and processed outside the UK in any other country in which our Company or agents maintain facilities, and by accessing our sites and using our services, you consent to any such transfer of information outside of your country.
Reasonable access to your personal information may be provided at no cost upon request made to our Company at the contact information provided below. If access cannot be provided within that time frame, our Company will provide the requesting party a date when the information will be provided. If for some reason access is denied, we will provide an explanation as to why access has been denied.
This Privacy Notice is subject to change. It was last updated on 16th May 2018. If we make changes to this Privacy Notice, we will update the date it was last changed
If you have any questions about this Privacy Statement, our practices or have any concerns please contact our Privacy Officer at:
Compare Life Insurance Ltd
0333 344 6472
Our customers are at the heart of our business. We aim to treat our customers as fairly and consistently as we would wish to be treated ourselves, but we know we don’t always get everything right. If things do go wrong we’ll do our best to clear things up quickly and fairly.
We take all complaints seriously and aim to resolve them fairly and quickly. The information shown below provides an overview of how we deal with complaints, how long it takes, and who to get in touch with.
Notifying us of a complaint:
You may call us directly on 0333 344 6472, or refer the matter to Claire Williams.
Compare Life Insurance Limited
We will immediately confirm receipt of your claim, and write to you with the name of the person who will be dealing with it. We will try to resolve it straight away, or at least within 3 working days. If we have been unable to resolve your complaint within 3 days we will write to you explaining why and explaining that we will require more time.
We will let you have our final response, or explain why we are unable to give you a final response and when we expect to be able to provide it.
If you are unhappy with our final response or any delay you may be able to refer your complaint to:
The Financial Ombudsman Service
The Financial Ombudsman Service offers a free, independent complaint resolution service. Their jurisdiction broadly covers those that employ less than 10 persons and whose turnover or annual balance sheet is less than 2 million Euros, and charities or trusts whose turnover or net assets respectively are less than £1m. Providing you are an eligible complainant you have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of the date of the final response letter.
If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances.
If you buy Life Insurance or Decreasing Life Insurance with or without Critical Illness Cover or Income Protection with Compare Life Insurance LTD, you’ll be entitled to two £50 Amazon.co.uk Gift Cards when you apply by phone. Please read the following terms and conditions before you apply:
No cash alternative will be offered. *Amazon.co.uk is not a sponsor of this promotion. Amazon.co.uk Gift Cards ("GCs") may be redeemed on the Amazon.co.uk website towards the purchase of eligible products available on www.amazon.co.uk. GCs cannot be reloaded, resold, transferred for value, redeemed for cash or applied to any other account. Amazon.co.uk is not responsible if a GC is lost, stolen, destroyed or used without permission. See www.amazon.co.uk/gc-legal for complete terms and conditions. GCs are issued by Amazon EU S.à r.l. All Amazon ®, ™ & © are IP of Amazon.com, Inc. or its affiliates. Amazon Gift Card restrictions apply, see www.amazon.co.uk/gc-legal.