Privacy Policy

Compare Insurance Ltd and its affiliated companies and subsidiaries (collectively referred to any,” “we,” or “us”) respect your privacy. This Privacy Policy Statement describes the ways we collect information from and about you, and what we do with the information, so that you may decide whether or not to provide information to us. By accessing our website or purchasing our products or services you agree to this Privacy Statement in addition to any other agreements we might have with you. This Privacy Statement does not govern the practices of entities that our Company does not own or control, or entities that do not own or control our company or people that our Company does not employ or manage. This Privacy Policy Statement includes the Company’s Privacy Policy Statement.

1. Our Collection of your Personal Information

The information we collect may include your personal information, such as your name, contact information, IP addresses, product and service selections.  We collect personal information from you at different points, including but not limited to the following:

• when we correspond with you as a customer or prospective customer;
• when you take out an insurance policy via us; and
• when you visit our website;
• when you contact us for help
  

2. Our Use of your Personal Information

Our Company may use information that we collect about you to:

• deliver the products and services that you have requested;
• manage your customer relationship and provide you with customer support;
• perform research and analysis about your use of, or interest in, our products or services;
• communicate with you by e-mail, postal mail, telephone and/or mobile devices about products or services that you may hold with us, may be of interest to you either from us, or other third parties;
• verify your eligibility to credit facilities; and
• transfer personal information to third parties for any legally permissible purpose in our sole discretion.
• enforce our terms and conditions
• We do not sell personal information to third parties.
  

3. Our Disclosure of your Personal Information to Third Parties

We may share your personal information with third parties only in the ways that are described in this Privacy Statement:

• we may provide your information to our partner insurers and service providers who perform functions on your/our behalf;
• we may provide your information to our service providers who perform functions on our behalf. Usually our service providers sign a standard confidentiality agreement;
• we may share your data with any parent company, subsidiaries, joint ventures, other entities under a common control or third-party acquirers. We would direct these other entities will honor this Privacy Statement;
• we may allow a potential acquirer or merger partner to review our databases, although we would restrict their use and disclosure of this data during the diligence phase and direct them to treat the data confidentially
• as required by law enforcement, government officials, or other third parties pursuant to a court order, or other legal process or requirement applicable to our Company; or when we believe, in our sole discretion, that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate violations of our agreements or Company policies; and
• other third parties with your consent or direction to do so.

Please note that these third parties may be in other countries where the laws on processing personal information may be less stringent than in your country.

4. Our Security Measures to Protect your Personal Information

Our systems have security measures in place to help protect information under our control from the risk of accidental or unlawful destruction or accidental loss, alteration or unauthorised disclosure or access.

5.  Our Use of Cookies and Links

Our web pages use “cookies.” Cookies are text files we place in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information unless you choose to provide this information to us by, for example, registering at one of our sites. However, once you choose to furnish the site with personal information, this information may be linked to the data stored in the cookie. We use cookies to understand site usage and to improve the content and offerings on our site. We also may use cookies to offer you products or services. You have many choices with regards to the management of cookies on your computer. All major browsers allow you to block or delete cookies from your system. To learn more about your ability to manage cookies, please consult the privacy features in your browser.

We may create links to other web sites. We will make a reasonable effort to link only to sites that meet similar standards for maintaining each individual’s right to privacy. However, many other sites that are not associated with or authorised by our Company may have links leading to our site. Our Company cannot control these links and we are not responsible for any content appearing on these sites. Since our website does not control the privacy policies of third parties, you are subject to the privacy practices of that third party. We encourage you to ask questions before you disclose any personal information to others.

6. Our Retention of your Personal Information

We will retain any personal information only for as long as is necessary to fulfil the business purpose it was collected. We will also retain and use your personal information for as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. International Transfers of your Personal Information

Information collected from you may, on occasion be stored and processed outside the UK in any other country in which our Company or agents maintain facilities, and by accessing our sites and using our services, you consent to any such transfer of information outside of your country.

8. Your Access to and Updating of your Personal Information

Reasonable access to your personal information may be provided at no cost upon request made to our Company at the contact information provided below. If access cannot be provided within that time frame, our Company will provide the requesting party a date when the information will be provided. If for some reason access is denied, we will provide an explanation as to why access has been denied.

9.  Changes to our Privacy Statement

This Privacy Notice is subject to change. It was last updated on 16^th May 2018. If we make changes to this Privacy Notice, we will update the date it was last changed

Contacting Us

If you have any questions about this Privacy Statement, our practices or have any concerns please contact our Privacy Officer at:

Compare Life Insurance Ltd
Compare House
Charter Court
Phoenix Way
Swansea
SA7 9FS

0333 344 6472
info@comparelifeins.co.uk

Making a Complaint

Our customers are at the heart of our business. We aim to treat our customers as fairly and consistently as we would wish to be treated ourselves, but we know we don’t always get everything right. If things do go wrong we’ll do our best to clear things up quickly and fairly.

We take all complaints seriously and aim to resolve them fairly and quickly. The information shown below provides an overview of how we deal with complaints, how long it takes, and who to get in touch with.

Notifying us of a complaint:

You may call us directly on 0333 344 6472, or refer the matter to Claire Williams.

Email:
complaints@comparemyinsurances.com

By post:
Compare Life Insurance Limited
Compare House
Charter Court
Phoenix Way
Swansea
SA7 9FS
United Kingdom

Once we have received your complaint:

We will immediately confirm receipt of your claim, and write to you with the name of the person who will be dealing with it. We will try to resolve it straight away, or at least within 3 working days. If we have been unable to resolve your complaint within 3 days we will write to you explaining why and explaining that we will require more time.

Within 8 weeks:

We will let you have our final response, or explain why we are unable to give you a final response and when we expect to be able to provide it.

If you are unhappy with our final response or any delay you may be able to refer your complaint to:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Website: www.financial-ombudsman.org.uk
Phone: 0800 023 4567 or 0300 123 9123
E-mail: complaint.info@financial-ombudsman.org.uk

The Financial Ombudsman Service offers a free, independent complaint resolution service. Their jurisdiction broadly covers those that employ less than 10 persons and whose turnover or annual balance sheet is less than 2 million Euros, and charities or trusts whose turnover or net assets respectively are less than £1m. Providing you are an eligible complainant you have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of the date of the final response letter.

If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances.