Claims

How to make a claim

If a customer or family member needs to make a claim, they should contact us first. We will explain the documents needed, notify the insurer and support the process through to decision.

1. Contact usCall or email the claims team with policy details.
2. We notify the insurerWe help gather the information and submit the claim.
3. We keep you updatedWe follow up and explain next steps clearly.
4. Claim decisionOnce approved, payment is made according to the policy terms.